Refunds & cancellations

Last updated 24 October 2026

Something wrong with your order?

If an item arrives damaged, is the wrong item, or is not as described, report it from Orders within 48 hours of delivery. Tell us what is wrong; we may ask for photos.

If we approve the report, we refund the full amount you paid, including shipping, and arrange for the item to come back to us. We review reports within 2 working days.

Change of mind

Every item is one of a kind and checked before it ships, so we don’t accept returns for change of mind or fit. Please check the measurements and photos before you buy.

Cancelling an order

You can cancel any time before you pay. Once paid, an order can be cancelled only before it ships: contact us as soon as possible and, if it has not shipped, we cancel it and refund you in full. Shipped orders cannot be cancelled.

If an item you paid for has just been sold to someone else, we cancel your order and refund you in full automatically.

How refunds are paid

Refunds go back to the card, UPI or bank account you paid with, through Razorpay. They usually reach you within 5–7 working days after we approve them, depending on your bank.

Sellers

Listing fees are not refunded. If a buyer is refunded, the item comes back to us for a fresh check and the payout for it is cancelled.

Questions? See Contact us.